1. General Information
a) Introduction
Thank you for your interest in our website and our online services. Protecting the data of our visitors and users and using the data only in the way our visitors and users expect is one of our highest priorities. In this regard, the following policy is designed to inform you about the processing of your personal data and your rights related to this processing in accordance with the Law on Personal Data Protection and other legal provisions and regulations.
b) Controller
We, TTC COMPANY, are the controller according to the Law on Personal Data Protection and therefore are responsible for processing your personal data.
c) Personal Data Protection Officer
You can contact our Personal Data Protection Officer using the following contact information: 16ta Makedonska Brigada St. 13b – 1000 Skopje, phone: +389 (0)71 207679, email: aleksandar@ttcgroup.mk.
2. Processing of personal data when using our website
When using our website, your visits are logged in our system. The logs may store the current IP address of your device, the date and time of access, the type of browser, the operating system of your device, and the pages accessed. We collect this data in order to optimize and improve our website and our online services. The legal basis for processing this data is legitimate interest, namely our legitimate interest to protect the website and improve the quality of our services. Additionally, during certain online activities such as registrations, surveys, applications, online orders, etc., we store the personal data you provide during these activities. The legal basis for processing this data is the performance of a contract. In order to appropriately protect this data, a number of measures have been taken, including encryption, security passwords, access control, segregation of duties, etc.
a) Contact form
If you wish to contact us, you can do so through the contact form at
www.ttcgroup.mk/kontakt-en/. The personal data you provide through the contact form will be processed solely to respond to your request. Filling out and submitting the contact form constitutes an affirmative action through which you give us consent to process the data from the contact form.
b) Cookies
To simplify and enhance the user experience on the website, as well as to enable the use of certain features, we use “cookies”. Cookies are small text files that may be stored on your device. Some of the cookies we use are deleted after the browser session ends. Other cookies remain on your device and allow us or our partners to recognize your browser during your next visit. To learn more about how we use cookies, you can access our
“Cookie Policy”.
c) Data recipients
In the process of providing services, we may use third-party companies to process your personal data. These third-party companies may be located in countries within or outside the European Union (EU) and the European Economic Area (EEA). We ensure that these third-party companies process personal data in accordance with European data protection legislation to guarantee an adequate level of data protection. We do not transfer personal data to other recipients unless we are legally obliged to do so.
d) Data retention period Your personal data collected through our website is kept until the purpose for which it was needed is fulfilled. Exceptions to this rule are cases in which we are legally obliged to retain your data for the purpose of providing information to government authorities, such as financial and tax services. In such cases, data retention periods prescribed by law must be respected, where the retention period for certain data may be 5 or more years. Also, data retention periods may be extended due to our legitimate interest, such as ensuring security, preventing misuse, or prosecuting criminal offenders.
3. Your Rights
As a data subject, you can contact us regarding data protection in order to exercise your rights. Your rights are as follows:
• The right to receive information about data processing and a copy of your data;
• The right to request the correction of inaccurate data or the completion of incomplete data;
• The right to request the deletion of personal data;
• The right to request the restriction of data processing;
• The right to receive your personal data in a structured, commonly used, and machine-readable format, and the right to request the transfer of this data to another controller;
• The right to object to data processing;
• The right to withdraw the given consent at any time in order to stop the processing of data based on your consent;
• The right to submit a complaint to the competent supervisory authority: “Personal Data Protection Agency”